Responsibilities:

• To be a team member of Productivity & Service Quality Department
• To work with the stakeholders to identify opportunities, formulate related project management plans and deliver improvement for cost efficiency, productivity and service quality management
• To act as a strategic partner to Business Leaders, Champions and Sponsors to promote productivity and quality within and across various business functions
• To develop framework, tools, metrics and methodologies to facilitate the stakeholders to drive changes and streamline end-to-end processes
• To take ownership of specific improvement initiatives from inception to implementation, solve complex problems, deliver financial results and make positive contribute to the achievement of project assignments
• To oversee the team to deliver project tasks and expected results

Requirements:

• University graduate or holder of professional qualification in Banking, Total Quality Management, Business Management or a related discipline
• Minimum of 10 years' relevant experience in process re-engineering, program management, stakeholder engagement, etc. of which at least 4 years in banking industry
• Six Sigma Black Belt or Lean Certification is an advantage
• Proven track record of leading high-performing teams and ability to interact with people in various levels in the organization
• Excellent communication, facilitation, analytical and interpersonal skills
• Excellent command of both spoken and written English and Chinese

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=2187&PostingSeq=1 or by clicking the Apply Now button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.