Responsibilities: 

• Develop the overall strategies, lead and build high performing teams to achieve business growth
• Assist in setting up new operations and formulate operations plan to ensure successful opening within the required timeline and budget
• Oversee the business with full P&L responsibility, sales & marketing strategy formulation and implementation, identify business opportunities and risk, maximise brand awareness and foster market development
• Lead Area Managers and Operations Team to achieve overall KPIs & business targets
• Investigate root causes and work with cross-functional areas to provide analysis and recommendations for business operations improvement
• Keep abreast of market and industry trends, competitors, and all aspects of market
• Develop specific goals and plans to prioritise, organise, and accomplish work
• Establish a wide variety of training activities, motivate the operations team
• Enhance current Standard Operations Procedure (SOP)
• Manage day-to-day operations and monitor performance of the sops to maximise sales and productivity, manpower efficiency and deliver quality customer service
• Analyse and report regularly on operational performance of shops to Department Head
• Support the company’s hiring processes and partner with Human Resources to develop strategies that address talent gaps

Requirements:

• Degree or Diploma holder in Business Management or related disciplines
• 8 years+ in-depth operational knowledge and management experience in F&B & Retail chained store, in which 5 years in managerial level
• Strong leadership skills with proven ability to recruit, retain, motivate and develop a team
• Manage multiple stakeholders to produce an outcome within agreed deadline
• Highly organised with excellent time management skills, ability to multi-task and prioritise work effectively
• Well-developed analytical and problem-solving skills, with strong business acumen
• Good communication & interpersonal skills in spoken & written English and Chinese
• Good command of computer literacy in Chinese word proceeding, MS Word, Excel and PowerPoint
• Immediate available is highly preferred
• Candidates with more experience will be considered as Senior Operations Manager