Responsibilities:

• Supervise branch services team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services such as account opening, bank customer information maintenance, IPO processing, ATM operation management, etc
• Negotiate with relevant parties; Manage end-to-end processing procedures and closely work with various internal and external parties
• Coordinate, manage and resolve problems during different stages from project initiation to its implementation
• Produce documentation on operating procedures and operating guideline
• Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness
• Perform other duties as delegated and assigned by the management

Requirements:

• Degree holder in Business Administration, Information Technology, Legal or related discipline
• At least 6 years experience in banking or financial industry, in which at least 2 years on supervisory level
• Six Sigma Green Belt holder would be a definitely advantage Substantial knowledge and exposure in branch banking operations is a must
• Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundry Ordinance and relevant Regulatory governance would be a definite advantage
• Mature, self-motivated, able to work independently and under pressure and willing to accept challenges
• Strong organizational, analytical, time management skills and risk awareness
• Proficient in PC applications including MS Word, Excel, PowerPoint and Chinese word processing
• Excellent communication and negotiation skills with good command of both spoken and written English and Chinese, Putonghua included