Job duties:

• Deliver professional customer service to Agents and Brokers
• Assess the insurance applications in line with the company's underwriting guidelines
• Drive service excellent to Agents and brokers & facilitate the achievement of business objectives
• Handle enquiries (phone and email) from Agents and brokers and achieve the SLA
• Handle and resolve any complaints raised from Agents and brokers
• Responsible for overall service quality delivery and team performance achievement in enquiry team;
• Provide operational support to team and business partners
• Perform ad-hoc duties as required

Job requirements:

• Higher diploma or above
• Minimum 3 years of experience in related roles (Experienced in personal line business is a plus)
• Proficiency in spoken and written Chinese and English
• Possession of license registration for agent or brokers is preferred
• Obtained IIQE paper 1,2 or ACII or Senior Associate of ANZII is preferred
• Willing to work at the third party's office