Overview

The role has global responsibility for proactive managing the key interface between our VIP community and the

teams responsible for the management of incidents, changes and requests which impact upon this community. The

role will also provide local engineering support to our HQ community based in Asia Head Office.

Roles and Responsibilities:

Provide a high level of customer service through phone, email and face to face support for all group users;

Support desktop PCs, notebook, telephones, printers and audio/visual equipment;

Analyse and recommend new technologies as appropriate for use by the business;

Provide technical assistance and work direction to aide other employees.

Desirable Skills:

Significant experience supporting VIP / Executive IT needs;

Customer relationship management skills gained within a VIP environment

Ability to work with business users in defining local requirements and delivering locally approved solutions

Strong language skills in native spoken & written English is a must;

Ability to build, communicate and maintain relationships at senior management level;

Can work independently with strong analytical and problem solving skills;

Self-motivated, multitasking, able to work under pressure and to tight schedules.

Technical Knowledge:

Microsoft Windows 7 / 10;

Microsoft Office 2010 / 2013 / 365;

Video Conference (Polycom) / (Zoom) / (MS Teams);

Understanding of audio visual equipment;

VoIP Telephone (Cisco);

TCP/IP Network;

Lotus Notes / O365 Outlook E-mail Client;

Mobile Technologies (iOS, Android);

Qualifications:

Degree in computer science or related disciplines;

4-5 years’ work experience and demonstrated 1st to 3rd level IT skills.

上班地址：黄浦区外马路1288号