If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Senior Engineer - Customer Quality based in Pondicherry, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Need to act as interface between the customer, service team, sales team and factory related to product quality issue. Closely work with the individual functional manager to identify the issue and proactively work to resolve the field issues. Interact with the process quality and supplier quality for the improvement and horizontal deployment of the same to the respective products. Engages with customer and service team to provide on-time feedback for customer complaints and co-ordinate with design teams to identify the root cause to provide a permanent solution and submit the Root Cause Analysis Responsible for utilizing systematic processes like 8D/A3 and guide teams in utilizing them effectively Monitors quality performance at customer end, in-house and supplier with CAPA Lead/participate in the process to systematically reduce customer complaints and increase customer satisfaction To be the functional expert as single point of contact for customer handling related to Quality issues in UPS Understanding the problem statement clearly and then channeling the complaints to the right individuals/teams for resolution across all Product groups. Managing customer quality issues and customer complaints and material returns for plant manufactured as well as traded products Responsible for discussing containment, corrective and preventive actions with the internal and external customer. Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective Close working relationship with the Service Organization – ability to monitor and drive FSBs implementation Timely & accurately Collection of Warranty data and drive down annual warranty rate % YOY Qualifications Requirement: BE / ME degree in Electrical/ Electronics Engg 6 to 8 years of experience in Customer Quality with product knowledge on UPS Sound Knowledge on the UPS system and its functionality Detailed knowledge of manufacturing processes, procedures and methodologies Excellent written and verbal communication skills High degree of professional presence and customer interface skills Very adept at influencing to achieve results through others when required Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-AB1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Quality Region: Asia Pacific Organization: ADMIN Administrative Job Level: Entry Level Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time