About us

We are a four star hotel with 148 guest rooms, 2 conference rooms and 3 restaurants located in a vantage point overlooking the Remarkables and Lake Wakatipu. We have a fantastic diverse team which we we want to continue to grow. 

The role requires a team player who can maintain strong working relationships while operating in a dynamic environment that requires the ability to adapt to changing priorities. You will be a results focused person who creates a positive impact by delivering consistent and high quality customer service.

Key duties for you

• Provide efficient, friendly and professional service to all guests
• Actively supervise the sale and supply of alcohol in line with current legislation
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
• Audit room rates, charges, reconcile and balance revenues generated as per requirements
• Knowledge and experience of WHS operations
• Cover Duty Manager shifts as required, including weekends and public holidays, as well as the occasional night manager shift
• Excellent leadership skills, confident to train new team members effectively in department and hotel operations
• Driving our hotel van to drop off and pick up guests around Queenstown
• Lead by example guiding the team through active use of Accor values and code of conduct
• Deputize in the absence of the Front Office Manager

About you

• Knowledge and experience with Opera or a similar guest reservations system
• Must have a full and clean drivers license 
• Minimum two years experience as a duty manager in a hotel
• Have your LCQ qualification and/or the ability to get one and your managers certificate
• You are well-organised person who can manage several tasks or projects simultaneously.
• You are a team player who is not afraid to jump into the hotel operations and assist others when needed.
• You have a keen eye for detail and are diplomatic when you are in problem solving mode and seek for win-win outcomes.
• You are a role model for your team, have excellent communication skills and the cultural awareness to manage a diverse workforce.
• You are curious and innovative when seeking new ways to complete your daily tasks.

Benefits and perks

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Accommodation option whilst you look for a place of your own
• Free use and access of our gym, saunas, hot tubs and swimming pool
• Lunch Meals included while on duty
• Full laundered uniform - no need to bring it home!
• International discounts within the Accor and partners