Description

• Handle both phone in / walk in teams on day-to-day activities to provide quality service to distributors and drive for result and improvement
• Provide customer service, handle follow-up enquiries and problem solving for phone-in or walk-in distributors in relation to after-sales and new business service issues
• Handle enquiries from distributors
• Follow up and liaise with relevant parties (such as supervisor, team leader or processing team) to meet distributor's needs and maintain smooth operations
• Achieve individual objective, target, service standards and KPI
• Contribute on ad-hoc activities to uplift team efficiency and effectiveness

Qualification

• Tertiary education or above
• Strong Customer service mindset
• Good interpersonal and communication skills
• Self-motivated, detail-oriented and positive
• Good interpersonal and communication skills to handle both internal and external customers
• Good people skills and able to work under pressure
• Excellent command of both written and spoken English and Chinese