CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 56th on the Fortune Global 500.  

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.  

Department: Customer Contact Centre 

In this position, you will:   

• Responsible for call monitoring and ensure service quality;

• Manage a small team to execute customer retention programs to meet pre-set targets in a timely and quality manner;

• Organize and deliver on-the-job training to subordinates to meet department objectives;

• Track and analyze customer feedbacks and provide insights on customer retention policies and offers;

• Assist in staffing and operations management of the call centre retention.

To be successful in this position, you should meet the following requirements: 

• Form 7 or above with at least 3 years’ Customer Service experience in Telesales and Customer Retention, preferably in Telecom industry;

• Strong marketing sense of competitors’ offers;

• Excellent management skill, self-driven, diligent, good team player, well organized and target-oriented;

• Strong in MS office;

• Good command in English, Cantonese and Putonghua;

• Shift duty is required.

When you work:  

• 5-day work week in shift pattern (including Sunday and Public Holiday)

• 8.75 hours per day (including 1 hour for meal break)

What you enjoy: 

• Double Pay

• Discretionary Bonus

• Life Insurance

• Medical Insurance

• Meal Allowance

• Annual Leave

• Birthday Leave

• On The Job Training

• Staff Discount

• Birthday Gift

• Marriage Leave

• Compassionate Leave
  
  

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only. 

Please submit your application to us by clicking the 立即申請 button and send your full resume with your availability, current and expected salary to us.