Job Responsibilities

• Handle general enquiries from internal and external customers
• Respond to customer feedback/complaint in a timely and professional manner to enhance customers' satisfaction
• Ensure daily work management is maintained - hotline, voice mail, web chat, email enquiry
• Follow up and liaise with relevant parties (such as supervisor, team leader or back office) to meet customers' needs
• Support leaders to provide refreshment training to new staff and offer advice to new and existing staff on case handling through regular case sharing
• Contribute to achieve agreed SLAs and service standards
• Involve in ad hoc projects and administrative work

Job Requirements

• University graduate
• At least 3 years' experience in customer service in insurance companies
• IIQE qualification - Paper 1& 2 preferable
• Proficient in both spoken & written English & Chinese
• Good communication, interpersonal skills and problem solving skill
• Attentive to details and well organized
• Able to work independently under pressure and deal with difficult situations in a friendly manner
• Willing to learn and self-initiated
• Good command of MS Office including Word & Excel