Role and Responsibilities

• Handle customer enquiries in a professional manner from different digital channels, including Email, Web Chat and Letter etc.
• Maintain good customer relationship and promote the company's services
• Liaise with internal departments to ensure proper resolution of customer enquiries
• Address customer feedback/ complaints professionally

Qualifications and Education Requirements

• Higher Diploma, Associate Degree or University Degree holder
• Minimum 2 years of relevant working experience in contact center and/or life insurance industry
• Qualification of IIQE paper 1, 3 and 5
• Good command of both written and spoken English and Chinese
• Good interpersonal skills, self-initiative with a passion for customer centricity
• Attentive to details, well-organized with good problem solving skills
• Good PC skills of MS Word and MS Excel