Responsibilities:

• Provide professional advice and good customer service to customers
• Handle and follow up cases escalated by CSOs or sales team
• Handle complicated / escalated, soft complaints and dissatisfaction from customers
• Resolve the case straight away if it is within own authority or coordinate with relevant parties if it exceeds own authority level
• Achieve team's KPI and drive for improvement § Involve in ad hoc tasks
• Support Assistant Manager/Manager for daily operation, e.g. briefing and/or roster preparation

Qualifications

• 2-3 years working experience in insurance or banking industry
• Good knowledge and experience in insurance operations is preferred
• Strong analytical, negotiation and problem solving skills
• Good interpersonal skill and with "can-do" attitude.
• Excellent spoken and written English and Cantonese
• Qualified license of IIQE - Paper 1, 2& 3