Retail Lending Department

Senior Compliance & Complaint Management Manager (Job ID: 2678)

Responsibilities

• To ensure the departmental policy and procedures are established and / or updated in compliance with all internal and external guidelines
• To keep abreast of the new regulatory requirement and lead the affected units on the regulatory implication and action to be taken
• To ensure product designs and procedures are in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank
• To provide professional and appropriate advice in the best interests of customers and recommend products and services to enhance customer satisfaction during customer journey

Requirements

• University graduate, preferably major in business or finance
• AHKIB or equivalent professional qualifications is an advantage
• Preferably over 8 years' experience in banking sector
• At least 3 years at supervisory level on compliance and complaint handling
• In-depth knowledge in secured and unsecured lending, regulatory guidelines and banking policies
• Experience in AML/CFT and familiar with regulatory requirements and guidelines
• Excellent communication, interpersonal, presentation and leadership skills
• Good command of both spoken and written English and Chinese, Putonghua proficiency is an advantage

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=2678&PostingSeq=1.  Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.