Channel & Transaction Management Department

Responsibilities

• To collect and analyse feedbacks and opinions on existing systems, channel & platform, products, services and business processes to explore opportunities for further enhancement and streamlining
• To identify opportunities for improvement in channel efficiency, customer service and control
• To perform qualitative and quantitative analysis on the effectiveness of the initiatives and make recommendation to management
• To explore and evaluate new ideas and features to drive the experience and usage of corporate channel and propose service enhancement in line with market best practices
• To manage / monitor the execution progress of new initiatives and enhancements
• To review system change request documents for new initiatives and enhancements
• To timely update the progress of initiatives and report to supervisor if any irregularities
• To conduct post-implementation review and control plans
• To ensure standardized practice in disclosing channel information, features, risks, fees and charges to customers throughout and after channel development initiatives
• To ensure all procedures are in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank

Requirements

• University graduate in e-Commerce, Banking or Finance
• Good understanding in banking products and services
• At least 4 years’ supervisory experience
• Sound knowledge in digital corporate banking processes, operations, procedures, rules and compliance requirements
• Good interpersonal, communication and presentation skills
• Able to work under pressure
• Good command of both spoken and written English and Chinese