Responsibilities

• To be a team member of Branch Distribution & Services Department
• To proactively provide strategic advice on and work closely with stakeholders on staff recruitment, learning, talent management (including succession planning), training / coaching, career development & employee engagement
• To plan, review and allocate manpower resources across branch network and deploy optimal mix of resources of people, technologies and tools to deliver superb customer experience
• To review headcounts against HR budget, oversee maintenance of staff records and accreditation status, and coordinate performance / competency assessment
• To drive and plan service quality and customer experience strategies and implement related projects / initiatives for the branch network to cultivate, promote and enhance the Bank’s service-oriented culture and customer interface
• To oversee the areas of complaint handling related to services provided by branches, including root cause analysis and improvement plans
• To keep abreast of the latest developments, statutory requirements, internal guidelines and market practices in HR management and customer experience, so as to make recommendations to senior management

Requirements

• University Graduate in Business Administration, Human Resources, Marketing or related discipline, preferably with a minimum of 15 years’ experience in banking / financial services industry (at least 8 years of managerial position)
• Good understanding regulatory requirements and banks’ service standards
• Solid experience in staff planning & resourcing, training & development, service quality assurance & customer experience management in banking / financial services industry
• Sound knowledge of the bank’s product and services and branch operations
• Excellent analytical, communication, leadership and interpersonal skills
• Self-motivated and highly independent

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=2737&PostingSeq=1 or by clicking the Apply Now button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.