Productivity & Service Quality Department

Section Head & Senior Manager, Operations Efficiency (Job ID: 2363)

Responsibilities

• To oversee the Section and work with the stakeholders to identify process improvement opportunities, formulate related project management plans and deliver improvement for cost efficiency, productivity and service quality management
• To develop framework, tools, metrics and methodologies to facilitate the stakeholders to drive changes, streamline end-to-end processes and deliver financial results
• To communicate progress, delivering recommendations and facilitating decisions with senior executives
• To lead and coach team members to enhance work performance and motivation through deployment of  process improvement methodologies, tracking and evaluation mechanism

Requirements

• University graduate or holder of professional qualification in Banking, Total Quality Management, Business Management or related discipline.
• A minimum of 15 years’ experience in process development/reengineering, internal consulting and/or change management, of which at least 10 years gained from the  banking industry,
• Proven ability to build strong, cohesive partnerships and work effectively with the business, operations, technology and other key stakeholders and serve as a strong change advocate for improvement.
• Six Sigma Black Belt or Lean Certification is an advantage.
• Excellent communication, facilitation, analytical and interpersonal skills.
• Excellent command of both spoken and written English and Chinese

Please apply online via the BEA Careers website at or by clicking The button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply. https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=2363&PostingSeq=1

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.