Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As an Sales Support Specialist, you will be responsible for providing professional & prompt support to ABB frontend organizations worldwide in the areas of daily order handling, relevant logistic issue and project delivery management, in Robotics & Discrete Automation Business Area in Shanghai, China.

Reporting to the Customer Support Manager, you will ensure customer satisfaction and product on-time delivery to China and all Asian countries with proper execution and risk mitigation.

Your responsibilities

• Maintaining related order information in SAP and Case Management database / Counting sales price base on quotation / Handling order related change
• Making export documents, arranging pick-up and delivery routing, making related export certification such like COO & Form E, Checking the B/L and sending to customer and following all the tracking information
• Checking delivery schedule with Planner, follow big order instruction from PM, check FG status with Packing & Warehouse, arranging urgent delivery stop with Quality Center and arranging and choosing forwarder with CT
• Communicating with FE customer – Checking and responding for order information / Complaint handling / Others
• Taking responsibility of logistic management both overseas and inland, solution on special case solve for Logistic Issue
• Analyzing and optimizing the order process. Analyzing current data and achieving the yearly saving target on Logistic Function
• Driving the project to ensure that the technical specification, delivery procedure, delivery plans, price list, purchase of material correct and well-coordinated between the stakeholders (customer, LBL, R&D. Operational Planning etc.)
• Driving project delivery execution and taking risk mitigation actions to solve any deviation from detailed delivery plans

Your background

• 3 to 5 years of experience in Order execution / Project management/ Logistic management / process position for manufacturing equipment or its consumers in Multi-national / foreign invested company working experience
• Order execution / Project management related working experience
• A university degree, majored in English / mechanical engineering / industrial automation or other engineering degrees
• Good interpersonal communication & presentation skill
• Must be proactive, initiative and Customer orientated but result driven. A good team player and strong ownership
• Good computer skills in MS Windows / Office and other applications. Knowledge on SAP
• Fluency in Mandarin and English, both oral and writing, is must