岗位职责

l 根据本组市场开发计划，制定个人销售活动计划。

l 通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。

l 主动挖掘潜在客户，并与客户建立长期稳定的和合作关系；

l 向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。

l 以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。

l 熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。

l 制定销售计划，并按计划拜访客户和开发新客户；

l 以专业化的形象和服务向会员及宾客介绍，并协助会员及宾客了解会籍等相关事宜；

l 负责收集、整理、归纳客户资料，分析销售和市场竞争发展状况，提出可行性方案。

l 完成上级领导交办的其他工作。

任职资格

l 大专以上学历（有餐饮销售经验者可适当放宽），有客户优先；

l 具备餐饮/酒店销售学、酒店管理学等知识的储备。

l 有高级餐饮销售经验。

l 了解合同法、企业法以及有关法规。

l 对销售工作有热情，具有良好的沟通管理及协调能力；

l 工作积极主动热情，抗压能力强。

l 具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。

l 有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

l 性格开朗外向，形象气质佳优先；

Job Descriptions

The primary role is responsible for managing all activities of COVA business in Shanghai include below but not limit to:

• Establish & maintains the brand and company quality standards of guest service and product.

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

• Making suggestions to management for improvements in all aspects

• Assisting the management in implementing and supervising the Operational Standards as well as internal rules and regulations.

• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

• Selects, trains and evaluates all company associates within the team.

• Lead the frontline team by attracting, recruiting, training and appraising talented personnel

• Provide direction to subordinates regarding operational and procedural issues.

• Establish targets, KPI’s, schedules, policies and procedures

• Design exceptional menus, purchase goods and continuously make necessary improvements

• Supervise restaurant / retail leaders (waiters, chefs, service).

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards,

• Close coordination between front office, housekeeping, and the sales as well as the guest.

• Performs other duties and responsibilities as required or requested.

Job Requirements

• Must fulfill the “Foreigner Work Permits” requirements of China

• Bachelor degree in hotel/restaurant management, food service management, BA or related field

• Minimum 8 years solid experience in luxury western restaurant preferably in 4+ stars hotels

• Minimum 2 years’ experience of managing not less than 5 chain stores

• Previous working exposure in Asia / China & familiar with Chinese culture / mentality is definite advantage

• Experience of store opening is a must

• Fluent in English & Italian, Mandarin speak is definite advantage but not a must

• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

• Proven food and beverage management experience

• Working knowledge of various computer programs (MS Office, restaurant mgt software, POS)

• Ability to spot and resolve problems efficiently

• Communication and leadership skills

• Strong service attitude.

• Up to date with food and beverages trends and best practices

• Ability to manage personnel and meet financial targets

上班地址：湖滨路168号企业天地3号楼17楼01-03单元