• Meet the performance criteria as agreed by the Customer Service Manager.
• Clear communication with customers by phone and/or email as required to support the sales process .
• Process orders effectively. Ensuring all paperwork requirements are met .
• Order confirmation and stock allocation to meet customer needs .
• To resolve any issues that may arise between customers and the warehouse.
• Manage customer expectations in the event of product shortfall or unavailability and notify purchasing in the event of unidentified shortfalls.
• Ensure all returns are completed within a 2-week timeframe .
• Process complaints and provide/request resolution where possible .
• Support customers/account managers in provision of literature, images and samples to support all stages of the sales process .
• Routinely gather customer feedback .
• Ensure all procedures are up to date and any changes are logged
• Work with account Managers to ensure smooth communication and working practices are being upheld.
• Attend fortnightly catch ups with Sales Support Manager via Skype for Business
• Attend monthly team meetings via Skype for Business

Requirements：

• Written & Spoken English
• Extensive experience Customer service function
• Understanding of Export logistics
• Appreciation of how a warehouse operates
• Ability to interact across all levels of the business
• Able to provide concise, accurate information in a timely manner
• Computer literate and confident with the use of Microsoft Office applications (word, excel)
• Comfortable working predominately on your own
• Able to multi-task and prioritise workloads
• Able to work quickly and accurately under pressure
• Customer service or stock processing experience desirable

上班地址：建设路15号