Possess knowledge about all aspect of Willow Stream treatments and thefacility to ensure guests are provided with accurate information, and inquiriesare responded to with complete details.
掌握蔚柳溪水疗和设施所有方面知识以确保为客人提供准确信息，及以完整细节回应客人的咨询。
Supervises operations of spa reception desk to ensure smooth servicedelivery; including guest service, procedures, accounting.
监督SPA接待台的运营，确保正常的服务流程，包含对客服务，程序和账单结算。
Coordinates sales activities when needed.
根据需要配合促销活动。
Provides administrative support to spa departments as needed, ensuringall records are accurate.
根据需要给予SPA部门行政支持，确保所有记录准确无误。
Responsible for the efficient training of all Experience Coordinators inall aspects of job tasks, and to assist in the training and development of newhires and current personnel.
负责在工作任务的各个方面对所有实习协调员进行有效培训，并协助培训和发展新聘人才和现有人才。
Efficiencyof check in/check out process, accuracy in retrieval of guest data and billing.
确保入店及离店手续的效率性，确保客人信息与账目的准确性。
Update rapport with guests maintaining good customer relationship at all time, handling all guest complaints, requests and enquiries on hotel services.
完善客户资料,并始终如一的与客人保持良好关系,根据酒店服务准则,处理客人的所有投诉,要求和问题。
Verifiedall daily Fairmont Gold arrivals and departures, warmly welcome and farewellwith guest upon check in & check out.
掌握金尊费尔蒙每日预抵和预离的客人，并在客人入住或离店时提供热情的欢迎或送别。

上班地址：江汉区云彩路198号泛海城市广场写字楼21层(筹备期间）