Main purpose of job

To repair and maintain customer instruments
To provide technical customer support

Reporting line
Customer Support Territory Manager-China.

Responsibilities

Essential Duties and Responsibilities:
? Responsible for installation, commissioning, maintenance, and repair of current installed base of XRF or XRD instruments in China.
? Troubleshoot, diagnose customer problems and coordinates appropriate corrective action directly or within the North China team and the customer.
? Conform always to Malvern Panalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
? Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.
? Provide Service Support and basic training after installation.
? General Service administration activities and report submission.
? Responsible for proper spare part handling per internal procedures.

Qualifications:
? Bachelor degree or above on Electrical & Mechanical, Automation, Physics or related education. Knowledge of Physics , Chemistry, Electronics, Mechanics preferred.
? Minimum 4 years of relevant experience in analytical instrument preferred.
? Able to read electronic drawings, technical manual in English.
? Excellent verbal and written communication and presentation skills with MS office proficiency.
? Self-sufficient in computer/networking skills necessary to analyze logs, summarize data.
? Able to travel both domestically and internationally on short notice.

上班地址：田州路99号