General responsibilities:

• Live the company value and demonstrate the company culture.

• Act as an ambassador of JTT when dealing with external parties.

• Build up effective relations with local vendors and clients

• Ensure the communication within the team is effective and promote team cohesiveness in day-to-day work

• Keep and improve team KPI together with team leader.

• Assist team leader/group leader in all aspects of her job and share the experience to all team members.

Specific responsibilities of the position:

• To execute the operation process according to SOP and client instruction within deadline for Damco

• Build effective relationship with local vendors by proactive engagements

• Continuously develop and improve the operations within the team, as well as supporting other team members

• Ensure that the SOP and KPI requirements are met with minimum use of resources

• Ensure timely and accurate updating of JTT business systems
  

• Make suggestions to Supervisor on how to optimize our service by changing existing operation procedures.
  

• Ensure timely billing and no outstanding payments
• Proactively assist in solving challenges within customs clearance procedures, trucking, storage, etc.
• Actively come up with valued suggestion to our client to save client cost and improve client satisfaction even SOP no mention
• Have the “whole team” mind-set and ownership, can voluntarily support other team members task when exceptional case happens; share with others for operation knowledge and experience in weekly meeting

• Be prepared to take on extra assignments as directed by Team Leader/Group Leader on ad- hoc basis

• Develop relationship with the new shippers/consignees about the new client implementation.

Measurement / success criteria of the position:

• By the actions, initiatives and successful stories related to our core culture throughout the year
• By customer service survey result and comments from customers and vendors
• By KPI ratio of team both for Data & Document part and no penalty related to KPI
• No service failure in daily operation and productivity enhancement contribution
• By initiative assistance for project rollout.

Learning opportunities in the position:

• Supply chain management practice

• Shipping and logistics knowledge learning

• English improvement

• Communication skill

• Customer service management
  

Specific requirements for the position:

• Willingness to learn and accept positive change

• Be adapted to think in wide ways

• Proactive, Positive and Passionate working attitude to drive things out

• Be able to work independently with patience and good initiatives

• Good communication skill and team spirit

Authority and powers reserved for:

• Financial authority: Verify operation cost pertaining of client account

• System authority: Responsible for data integrity of client account

上班地址：益田路南方国际广场D座1209-1211