Located in the heart of Canberra’s CBD, Mantra on Northbourne is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a short stroll from the city’s thriving dining and shopping precinct, business centre and many famous attractions. 

Are you a customer service extraordinaire who thrives in a varied, fast-paced environment? Do you enjoy creating memorable moments for those you serve?
 

We are seeking a Rooms Division All Rounder to join our friendly and dedicated Team as part of the Accor Internship on a Full Time basis for a 6 month placement.

About the Role:

Supporting Houskeeping and Front Office operationally this role will see you primarily (but not exclusively) complete:

• Guest Service Agent Tasks – as the first point of contact for our Guests you will ensure a seamless check in and check out experience whilst providing outstanding personalised service. Exposure to Night Audit (including overnight shifts) may also be gained during this internship. 
• Room Attendant Tasks – completing of all cleaning tasks within guest rooms for both daily service and full service requirements ensuring company standards are achieved and guest cleanliness expectations are exceeded.
• House Person Tasks – moving linen and stock through the property to ensure par stock levels are maintained.
• Public Area Attendant Tasks – completing cleaning of all public areas and bathrooms within the property to ensure property cleanliness standards are met you will clean surfaces, vacuum, mop, sanitise and empty & clean bins.

About You:

You may be looking for a role that gives cross exposure to Hotel operations to boost your career, or you may be an individual who enjoys variety and challenge. Nevertheless, you consider yourself to have a positive can-do attitude whilst also possessing:

• Currently undertaking, or recently graduated, relevant hospitality tertiary studies
• Computer Savvy
• Impeccable attention to detail, strong work ethic with the desire to exceed expectations
• Physically fit – this role is physically demanding and requires you to be on your feet and lifting, pushing and pulling
• Well-developed communication skills both spoken & written
• Demonstrated reliability with the availability to work across a varied roster including mornings, nights, weekends and public holidays
• Australian Work Rights

Why work for Accor?

As a Company we are centred and guided by our Values and Heartist principles.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. 

Click ‘Apply’ to begin your journey!  

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