Room Division Manager
AccorHa noiUpdate time: February 14,2022
Job Description
Job Description
Work Experience
Benefits
- Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Supervise the Front Office and Housekeeping team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Monitor Front Office to ensure priority members known repeat guests and other VIPs receive special attention and recognition
- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
- Continually check the accuracy of room count
- Approve upgrades and special amenities
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
- Communicate to the General Manager of his/ her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
Work Experience
- Bachelor degree and/ diploma in hotel and restaurant management or other related field with minimum of two years of experience in similar position.
- Experience: Experience in guest services preferred
- Credentials: Experience in 5 stars Hotel is preferred
- Excellent spoken and written English, a third language will be an advantage.
- Excellent supervision, leadership and communication skills.
- Must be thoroughly conversant with Rooms Division operation and the computer software systems (Opera PMS).
- Able to influence
- Detail-oriented
- People-oriented
- Multi-disciplinary, multi-tasked
- Passion for people and for best-in-class service
Benefits
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world!
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
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