About the position:

The Training supervisor is responsible for regional training and training project implementation and follow up as well as managing the effectiveness of training delivery process.

Principal job responsibilities:

・ Prepare and review training plan with Senior Manager, Retail Academy

・ Train all store staff on new and updated training programs (e.g. On-boarding training, product drop training, soft skill training, etc…)

・ Coordinate with Retail Operations team to implement training and follow up

・ Train the store staff on APP (Pandora E-learning system) and monitor the completion rate

・ Ensure all the new joiners are trained and in compliance with PANDORA China Way of Service

・ Deliver trainings including but not limit to Product, Service, Selling Skill, Retail Store Mgmt and basic leadership.

・ Collab with retail team and develop training content, including but not limit to Product, Service, selling skill/selling language, etc.

・ Address any concerns store managers might have toward a specific employee’s level of proficiency in what he/she was trained to do

・ Assess store staff regularly to ensure that they are in line with the company standard & guidelines

・ Schedule regular store visit and spend minimum 50% of working hours in the field coaching and demonstrating PANDORA China Way of Service

・ Apply the KPI and Mystery shopper program for constant feedback and improvement

・ Develop store staff’ skills to improve their productivity and the caliber of their work

Qualifications & Experience:

・ Minimum 5 years of experiences in retail training

・ Retail or Operations background preferred

・ Degree holder

・ Excellent presentation skills

・ Excellent logical thinking and planning skill

・ Passion in jewelry and fashion accessories

・ Proactive, organized and detail-minded

・ Strong communication and interpersonal skills to liaise with internal and external parties

・ Pleasant personality, flexible, and good listening skills

・ Good in both written and spoken English and Chinese

・ Proficient in PC skills, such as MS office, reporting tools and Chinese word processing etc.

・ Experience in digital and social training content creation or delivery is a plus

上班地址：天环广场

地图

丹麦国际珠宝品牌 PANDORA 设计、生产并销售由珍贵材料以手工完成的珠宝，并以卓越水平、工艺、质量及设计而闻名。PANDORA 鼓励女 士忠于其独立精神及演绎真我个性，以时尚优雅的首饰系列捕捉女 士生命中每个难忘时刻。PANDORA 运用创新的科技将经典的手工技艺与精致独特的设计结合，并于全球 6 大洲逾 100 个国家，多达 7,700 个零售点，当中包括超过 2,600 间 PANDORA 品牌概念店销售。PANDORA 成立于 1982 年，总部设在丹麦的哥本哈根，全球员工逾27,700名，其中约14,000名员工受聘于泰国制作工厂。品牌更在哥本哈根的纳斯达克证券交易市场上市。2017年，PANDORA的总收入达228亿丹麦克朗(约31亿欧元)。如欲了解更多资料，请浏览：www.pandoragroup.com 或点击 www.pandora.net

World-renowned for its hand-finished and contemporary jewellery at affordable prices, PANDORA designs, manufactures and markets jewellery made from high-quality materials. Inspiring women to embrace their individuality and express their personal style, PANDORA’s stylish and feminine jewellery captures the unforgettable moments and personal values in life. PANDORA’s unique and detailed designs combining traditional craftsmanship with modern technology are sold in more than 100 countries across six continents through approximately 7,700 points of sale, including more than 2,600 concept stores. Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 14,000 people worldwide are located in Thailand, where the company manufactures its jewellery. PANDORA is publicly listed on the NASDAQ Copenhagen stock exchange in Denmark. In 2017, PANDORA’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion). For more information, please visit www.pandoragroup.com or be inspired at www.pandora.net