About the position:

The Training supervisor is responsible for regional training and training project implementation and follow up as well as managing the effectiveness of training delivery process.

Principal job responsibilities:

• Prepare and review training plan with Senior Manager, Retail Academy
• Train all store staff on new and updated training programs (e.g. On-boarding training, product drop training, soft skill training, etc…)
• Coordinate with Retail Operations team to implement training and follow up
• Train the store staff on APP (Pandora E-learning system) and monitor the completion rate
• Ensure all the new joiners are trained and in compliance with PANDORA China Way of Service
• Deliver trainings including but not limit to Product, Service, Selling Skill, Retail Store Mgmt and basic leadership.
• Collab with retail team and develop training content, including but not limit to Product, Service, selling skill/selling language, etc.
• Address any concerns store managers might have toward a specific employee’s level of proficiency in what he/she was trained to do
• Assess store staff regularly to ensure that they are in line with the company standard & guidelines
• Schedule regular store visit and spend minimum 50% of working hours in the field coaching and demonstrating PANDORA China Way of Service
• Apply the KPI and Mystery shopper program for constant feedback and improvement
• Develop store staff’ skills to improve their productivity and the caliber of their work

Qualifications & Experience:

• Minimum 5 years of experiences in retail training
• Retail or Operations background preferred
• Degree holder
• Excellent presentation skills
• Excellent logical thinking and planning skill
• Passion in jewelry and fashion accessories
• Proactive, organized and detail-minded
• Strong communication and interpersonal skills to liaise with internal and external parties
• Pleasant personality, flexible, and good listening skills
• Good in both written and spoken English and Chinese
• Proficient in PC skills, such as MS office, reporting tools and Chinese word processing etc.
• Experience in digital and social training content creation or delivery is a plus

上班地址：门店