Here’s what’s possible for H&M DEPARTMENT  MANAGERS:

Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they’re tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or  mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what’s possible for everyone around them.

Title: Department Manager

• Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
• Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
• Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

• Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
• Proactively ensure your team has knowledge on all product, campaign,
• promotion, display guidelines and merchandise information
• Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
• Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

• Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
• Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
• Responsible for knowledge and completion of cash office operational functions
• Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
• May be assigned overall store responsibility in absence of Store Manager

Customer Service

• Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

• Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
• Accurately record sales and worked hour figures

Minimum Candidate Qualifications:

• High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
• Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a stepstool

Competencies:

• Exceptional customer service and interpersonal skills
• Proven organizational and analytical skills
• Ability to be proactive to drive sales by creating selling opportunities
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to take own initiative and work under own direction
• Ability to work strategically, tactically and operationally
• Able to multi-task in a fast paced environment
• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Ability to provide feedback in a constructive and professional way
• Ability to handle conflict and resolve problems constructively
• Experience in administrating progressive discipline process and performance management
• Basic computer skills, such as browser navigation, software interaction and data entry are needed
• Open availability including evenings and weekends
• Minimal travel required as necessary (i.e.Workshops)

Job Status: Non-Exempt, Hourly