Position Summary: 职位概述：

The Resident Trainer performs the responsibilities of a M·A·C Artist 50% of his/her time is spent at the counter. Approximately 50% of the Resident Trainer’s time is dedicated to conducting training at the counter or stores within their responsibility. The Resident Trainer will also be an assistant to the Trainer during Basic and Product Update Trainings as required.

作为M.A.C专柜培训师，他/她将花费50%的时间在柜台上。在这50%的时间里，专柜培训师主要负责在柜台或店铺里进行指导和培训。同时，专柜培训师也将协助培训经理进行基础培训和更新培训。

Responsibilities: 工作职责：

Upon completion of 6 months of on the job training: 专柜培训师在完成6个月的职位培训之后，应当具备以下：

1. Provide Retail Employee Support by: 给彩妆师支持：

？ Working as a M·A·C Artist at base store.

？ 在店铺作为一名M.A.C彩妆师

？ Setting an example of professionalism, customer service and makeup artistry.

？ 树立专业、良好客服和彩妆艺术的榜样

？ Answering questions pertaining to customer service and product knowledge while at counters.

？ 在店铺时，回答关于客服和产品知识的相关提问

？ Identifying training needs with Retail Managers and meeting those needs through one-on-one support.

？ 与零售经理一起对需要的人进行一对一的培训或开会

？ Communicating with Retail Manager regarding staff performance, ability, and morale.

？ 与零售经理沟通，关于彩妆师的表现，能力和士气

2. Enhance the Skill Level of M·A·C Artists by: 加强M.A.C彩妆师的技术水平

？ Observing and modifying, if necessary, the make-up art abilities and customer service skill levels.

？ 观察与指正，如果有必要，彩妆技术和客服技巧水平

？ Evaluating training needs and suggesting methods of addressing these needs at the counter to the Retail Manager.

？ 对培训需求进行评估，并在柜台向零售经理陈述这些需求的建议与解决方法

？ Conducting and maintaining records of Skills Certifications of all Retail Employees at the location(s).

？ 在自己本职的区域内，对技巧考核做好引导和记录

？ Communicating training needs and accomplishments regularly to the Trainer.

？ 与培训经理沟通培训需求以及周期性的有规律的向培训经理汇报工作

？ Assisting the Product Specialists to develop in-store training for new products and theme days/counter events schedules.

？ 协助产品专家进行店内新品跟进培训已经主题日或柜台活动的执行

3. Participate in Professional Development by: 通过参与以下内容，进行个人专业提高与发展：

？ Attending and participating in various developmental trainings.

？ 参加和参与各种关于发展的培训

？ Attending monthly staff meetings and participating by presenting independent ideas and concepts, discussing departmental developments and coaching and supporting others.

？ 参加每月员工会议，并表述个人观点与观念，参与讨论部门发展情况以及辅导和支持其他员工

4. Provide Information Regularly to Retail Manager by: 通过以下方式，定期向零售经理提供信息：

？ Assisting with the assessment of the effectiveness of at the counter training initiatives (e.g. In-store support, one-on-one consultations).

？ 在柜台进行协助性的有效评估和培训（比如：店内支持，一对一执导）

？ Identifying and communicating training needs.

？ 区别和沟通培训需求

？ Maintaining current and accurate records of training and certification.

？ 保证培训和技巧考核的纪录实时更新与准确性

5. Ensure Educational Objectives of Artist Training are met by:通过以下方式，保证各项彩妆师培训的目的达成：

？ Assisting, as required, with the facilitation of the core training modules including Basic Training, M·A·C Total Service Experience, Creative Workshops, M·A·C Update, Orientation, Ultimate Make-Up Seminars.

？ 根据要求，理解和学习各主要培训的前期引导内容，包括基础培训，M.A.C服务经验培训，各种创意工作坊，更新培训，新人培训，高级彩妆技巧培训。

？ Assisting, as required, with special community projects, special events seminars and media events.

？ 根据要求，协助进行特别沟通活动，各项活动和媒体活动。

6. Facilitate Fashion Shows and Special Events as Requested by:通过以下方式，对时装周或其他活动进行前期引导工作：

？ Participating and or assisting with fashion shows and special events, as required.

？ 根据要求，参加并协助时装周和特殊活动

？ Identifying opportunities for M·A·C participation in-store events, working with the Retail Manager to execute the event.

？ 为参加店内活动的M.A.C彩妆师提供机会，与零售经理一起执导活动

？ Providing event training to artists & freelancers prior to their event.

？ 向彩妆师和聘请来的活动模特提供活动培训

7. Adhering to and providing the example for M·A·C policies regarding customer service expectations, dress code and M?A?C’s professional

Qualifications/Skills:必须具备以下素质/技巧：

Education Minimum high school education with specialist training in make-up.

教育经历 具有彩妆专业中等以上学历

Job-Related Skills: Proven exceptional ability in make-up application, organizational skills, customer service, public speaking and instructional training. Must be versatile.

工作相关技巧 具有化妆技巧，组织能力，客服经验，公众演讲能力。多才多艺的

Job-Related Experience: One year previous experience as a M·A·C Artist.

工作相关经历 具有M.A.C彩妆师一年以上工作经历

Analytical/Interpretive Skills: Training and coaching new and existing

employees and customers.

分析/互动技巧 培训和指导新彩老彩妆师以及客人

Communication Skills: Proven ability to provide guidance, instruction and product knowledge and training.

沟通技巧 具有提供引导、说明和产品知识、培训的能力

Ingenuity/Creativity Skills: Demonstrated ability to develop creative, challenging informative and fun ways to deliver training and educational information.

创造力 具有示范创造力、信息传达的能力，并且能够使用幽默易懂的方式

Effort:体力支持：

The position requires moderate physical effort. Training equipment bags, (weighing approximately 40 lb. when loaded) must be lifted and transferred to and from vehicles and training venues. During training, packing and unpacking of materials is required. There may be moving and setting up of chairs, tables and furniture required at training venues. Travel by air and car may be required. At counters, one must stand nearly 8 hours.

该职位需要适当的体力支持。装培训资料和辅助物资的包裹，（约重40英磅，即18公斤）需要自己携带到培训地点。在培训期间，需要打包和拆包培训所需的物资。根据要求，也肯能需要搬移和布置桌椅、家具等。还需要出差，乘坐飞机和打的。在柜台需要每天站立8小时。

Working Conditions:工作场地：

Retail Partnered Store (Department Store/ Retail Selling floor), M·A·C Store, Training room (open area studio, or hotel or conference room), Make-up room environment.

柜台，店铺，培训教室（开放式的工作室，或者酒店或者会议室），化妆间

上班地址：静安嘉里中心办公楼三座