Responsible for the day-to-day running of reservations department, following Revenue strategies, optimizing availability and supporting our premium partners and owner’s bookings.

This is a fixed term position until February 2023.

Responsibilities

• Effective oversight of reservations on a day-to-day basis
• Manage the processing and input of FIT and corporate reservations following hotel reservations policy.
• Manage the processing and input of groups, MICE, film, adhoc & wedding reservations.
• Effective upkeep of Opera system through updating of rates systems, validity dates, mail messages, availability control.
• Ensuring fast settlement of commissions and assist with the financial accounting 
• Promptly answer all requests for reservations and record them accurately
• Build and maintain solid relationships with guests, local businesses and hotel reservations managers.
• Promote and process enrolments and recognize our loyalty members.
• Ensure all reservations are pre-allocated fairly and logically into reserved room types.
• Closely monitor allotments and ensure all are being utilised. Provide allotment statistics and ensure accurate handling / correspondence.
• Closely monitor availability per room types and take appropriate action.
• Process and input reservations, with appropriate follow through of process as determined by policy and procedure
• Ensure thoughtful and appropriate allocation based on customer profile, contractual obligations, and hotel profitability
• Adopt a professional and timely approach to all reservation and sales enquiry, aligned with Accor best practice
• Ensure data integrity within the PMS, to ensure completeness and accuracy of all required information
• Confirm arrivals one day prior to arrival, and one week prior to arrival, daily, to ensure smooth handover to operations
• Investigate and advise actions arising from no-shows, through appropriate reports

• Previous experience working with Opera in Front Office or Reservations is desirable.
• You will need to be self-motivated, comfortable with working autonomously and managing your time effectively.
• You will have excellent written and verbal communication skills
• Highly organized

We can only consider candidates with working rights in New Zealand.

Please make your visa status/working rights clear on your application.

By joining the team you will receive:

• 'Work Your Way' - speak with us about your desired work life balance and make your perfect balance a reality.
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.