This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday – Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and rate yield at the hotel, ensuring a timely response to all reservations enquiries.

We are seeking a pro-active and motivated individual to join our team. Someone who takes an ‘above & beyond’ approach to making our guests stay memorable. You will need to be a good listener with strong attention to detail. Your confidence and ‘can do’ attitude will be key to your guest centric approach.

PERSONALITY AND SKILLS

We are seeking a pro-active and motivated individual to join our team. Someone who takes an 'above & beyond' approach to making our guests stay memorable. You will need to be a good listener with strong attention to detail. Your confidence and ‘can do’ attitude towards a guest centric approach will be the key to success in this busy role.

MISSION

Located in the heart of Wellington’s central business district, looking after multi Accor Properties & Working closely with the Revenue Team, you will be responsible for processing hotel reservations to ensure that hotel revenue opportunities are maximised at every stage.

SPECIFIC REQUIREMENTS

• Previous Front Office or Reservations background essential.
• Knowledge of Opera.
• Excellent written and spoken English communication skills.
• Ability to work under pressure whilst maintaining a high level of service and attention to detail.
• An excellent telephone manner with a pro-active selling approach and time management skills.
• A great personality, innovation and the ‘can do’ attitude will be the key to success in this busy role.
• Reliable and committed to the role long term.
• Be eligible / have valid working rights for New Zealand.

• Meals on Shift
• Flexible working arrangements
• Set working hours (business hours)
• Mainly Monday to Friday - with some weekends.
• Full time minimum 40 hours per week
• Staff Discounts