Reservations Agent

This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday – Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and rate yield at the hotel, ensuring a timely response to all reservations enquiries.

Personality and skills

We are seeking a pro-active and motivated individual to join our team. Someone who takes an ‘above & beyond’ approach to making our guests stay memorable. You will need to be a good listener with strong attention to detail. Your confidence and ‘can do’ attitude will be key to your guest centric approach and the key to success in this busy role.

Located in the heart of Wellington’s central business district, looking after multi Accor Properties & Working closely with the Revenue Team, you will be responsible for processing hotel reservations to ensure that hotel revenue opportunities are maximised at every stage

Main Purpose of the Job

Responsible for maximising room and rate yield at the hotel, ensuring a timely response to all reservations enquiries.

Key Duties

• Process and input FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner.  Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager.
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
• Any other reasonable request as required by your Supervisor or Hotel Management.

Key Requirements

• Previous Front Office or Reservations background essential.
• Knowledge of Opera.
• Excellent written and spoken English communication skills.
• Ability to work under pressure whilst maintaining a high level of service and attention to detail.
• An excellent telephone manner with a pro-active selling approach and time management skills.
• A great personality, innovation and the ‘can do’ attitude will be the key to success in this busy role.
• Reliable and committed to the role long term.
• Be eligible to work in New Zealand

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Staff celebration & tenure recognition
• Bring your mate to work – program
• Employee Assistance Program
• Fantastic career growth opportunities
• Staff meals while on duty
• Uniform provided & laundered
• Accommodation discounts & Free Anniversary Stay

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS