Key Responsibilities

• Take full responsibility of the customer experience by managing the Asia origin operation performance in coordination with our customer service, destination corresponding person, KCM and other country/global support teams;
• Build strong customer relationships, solve customer daily query about operations and be curious around their business needs and drivers, to better serve them and identify new business opportunities;
• Ensure smooth execution of the whole shipment lifecycle, monitor agreed service level and build operation knowledge by proactively take a leading role to share best practice between origins to drive operation excellence;

Project Management:

• Ability to develop convincing value propositions and to be able present them to customer.
• To develop project plans and driving the execution as per agreed timelines.
• Coordinate with various parties (internal and external) as per the project plan and to make sure everyone involved in aligned on the outcome and expectations.
• Create and maintain global development plans or key account plans periodically for review in local management and global key account management teams.
• Analyze complex supply chain problems. Solve and design suitable sales or improvement presentation to client stakeholders to drive the development of the projects.

Relationship Management:

• To be able to develop strong relationships with customer through regular interactions and meaningful discussions that adds value to both companies.
• Ability to develop strong relationship with origin team/US team and to work as ONE united team with common aim to succeed.
• Ability to develop trust-based relationship with customer through solid performance and being able to meet/exceed client expectations.
• Closely communication with internal and external stake holders to achieve win-win.
• To work with the global team and being able to see issues in bigger interest of Customer/Maersk rather than regions and origins.

Operation Excellence:

• Ability to develop a thorough understanding of what the most key elements in operations are, that matters to customer, and making sure that they are always the top priority for origins and are monitored/responded to at all times.
• Ability to remain on top of main happenings around all origins and to ensure that customer KPIs are met and right processes are in place for monitor and control.
• Ability to quickly grasp the new operational changes and being able to explain and train origins.
• Ability to think out of box and be open/curious of any new idea that can be relevant to customer.
• Making sure that all origins achieve excellent score on client KPI scorecard.
• Work jointly and coordinate with other business units to ensure we optimize our operations, products and deliver highest service quality to clients in all branches.
• Ensure that client’s monthly report and internal scorecard are prepared timely and accurately as per pre-agreed format and timeline.

Who we are looking for

Essential:

• Excellent interpersonal communication skills
• High willingness to accept responsibility and drive results
• Excellent project management skills
• To go extra step and not just cover what customer has asked but be few steps ahead
• Ability to work with a high number of origin teams and internal stakeholders on various projects
• Fluent spoken and written English
• Analytical and negotiation skills
• Consistent ability to meet and adhere to deadlines
• Proficient with Maersk systems, including Maersk Reporting
• Passion, initiative and drive to continuously develop and work with creativity and innovation
• Be able to work independently, and willing to travel upon business requirements
• Problem solving skills and customer service skills
• Result oriented self-starter with initiative and strong drive

Preferred:

• Account Management experience
• Excellent analytical problem-solving skills
• SCM/forwarding (especially AIR service) and other logistics experience
• Knowledge of the Asia business and logistics market
• Knowledge of manufacturing and exports from the Asia market
• Knowledge of destination markets in America
• Network/contacts within the international logistics industry
• Relevant theoretical business education

上班地址：深南东路2028号罗湖商务中心33F