Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a Receptionist to join their Front Office team.

Reporting to the Front Office Manager / Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries through out their stay.

Main Purpose of the Job

Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

Key Duties

• Ensure professionalism and accuracy with information and billing during arrival and departure.
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security on front desk.
• Ensure reservations have correct tariffs and up-sells.
• Ensure messages are accurate and passed on promptly.
• Provide business centre services as required, with correct charges posted for guests.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Any other reasonable request as required by your Supervisor or Hotel Management.

• Have a full NZ drivers license and the ability to drive both a manual and automatic vehicle
• A thorough working knowledge of the front office operations
• Strong cash handling skills
• An excellent telephone manner
• A great personality
• Enjoy being innovative and creative with a passion for delivering customer service
• Ability to demonstrate great organisational skills
• Eligibility to work in New Zealand
• Ability to exceed customer expectations
• Excellent time management skills
• The ability to work under pressure
• Knowledge of Opera is preferred

Staff meals while on duty

Uniform provided & laundered

Accommodation discounts & Free Anniversary Stay

Discounted benefits throughout Accor

Staff celebration & tenure recognition

Bring your mate to work – program

Employee Assistance Program

Fantastic career growth opportunities

On-going training, learning and development