Main Purpose of the Job

Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

$21.75 per hour

Key Duties

• Ensure professionalism and accuracy with information and billing during arrival and departure.
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security on front desk.
• Ensure reservations have correct tariffs and up-sells.
• Ensure messages are accurate and passed on promptly.
• Provide business centre services as required, with correct charges posted for guests.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Any other reasonable request as required by your Supervisor or Hotel Management

• Ability to work under pressure
• Organisational Skills
• Time Management
• Flexibility
• Ability to work on a rotating roster
• Sense of urgency
• Takes Intiative
• Motivated
• Customer Service Skills is a must!
• Be eligible to work in New Zealand

• Staff meals while on duty
• Uniform provided & laundered
• Accommodation discounts & Free Anniversary Stay
• Discounted benefits throughout Accor
• Staff celebration & tenure recognition
• Bring your mate to work – program
• Employee Assistance Program
• Fantastic career growth opportunities
• On-going training, learning and development