About the Role:

The Receptionist is a customer-oriented, polished and organized individual who will maintain high standards of service and hospitality. He/she will be responsible for handling front office reception, receiving customers and visitors, managing internal and external calls and provide administration support for facilities related tasks and services.

Key Responsibilities:

? Ensure visitors and customers are welcomed properly and signed in/out
? Manage incoming calls and all queries are dealt with in a timely and efficient manner
? Screen and route calls to correct parties
? Retrieve and distribute mail from mailbox
? Sort, record and distribute registered & internal mails received from courier
? Set up meeting rooms for customer and client meetings/events
? Assist in booking conference rooms
? Keep reception lobby clean and presentable at all times
? Issue, retrieve and track visitor/temp access cards
? Arrange taxi for visitors and overseas employees when needed
? Work with building management and cleaning vendor for upkeep of site (e.g. toilet cleanliness, replenish pantry supplies/toiletries, etc.)
? Report any maintenance and security issues immediately to Facilities Coordinator/Manager
? Process season parking requests and regularly update in the system
? Create facilities related purchase orders and GRN invoices for payment
? Inventory and ordering of pantry and stationery consumables
? Responsible for key management – issuing keys and keeping accurate records
? Maintain and update user requests and facility breakdowns record
? Maintain proper record and files
? Perform other duties as assigned

Person Specification:

Qualifications, Skills and Experience:
? Minimum Diploma level
? At least 3 years of relevant front office experience in a corporate or hotel environment
? Excellent verbal and written communication skills as the candidate would need to interact with senior level executives
? Proficient in Microsoft Office (Outlook, Excel, Word)
? Experience in using SAP is preferred

Competencies Required:
? Excellent communication and presentation skills – must be able to represent the company in a professional and positive way
? Good organisation and time management skills
? Team player
? Able to work independently and proactively with a customer service orientation
? Completes assigned tasks accurately and on time
? Willing to work after hours when necessary

上班地址：上海市徐汇区钦州北路1122号92号楼4楼