The Billing Operations Manager will be accountable for the production of invoices and processes associated with Custody Billing Operations. Responsibilities will also include but not limited to the coordination and definition of key business requirements with stakeholders, and the tracking of the requirements through application development and implementation. Responsible for delivering operational excellence through execution flexibility, volume support, standardized controls and reduced operational risk and service harmonization.

Key responsibilities:

• Manage/Responsibility for the Invoice production and delivery
• Interaction with Business and internal stakeholders, resolving service issues
• Monitor and execute projects related to the region
• Variance analysis
• The ability to manage and hold the team accountable to tight deadlines
• Oversee Booking receivables, reconcilement of incoming payments and accounting entries
• Reporting and Collection of past due receivables
• Ensure adherence to all audit policies and procedures
• Effectively interact with other operating units
• Review and approve work
• Maintain and improve customer satisfaction
• Client Facing—internal and/or external clients
• Coaches Staff
• Conduct Staff Reviews
• Defines Training Requirements for Staff
• Manage Daily Staffing Issues (errors, etc.)
• Manages Workflow Across Team
• Oversight across MIS Team Metrics and Ensures Timely Resolution of Outstanding Items (including breaks, overdrafts, inquiry volumes, MCA reporting)
• Provides both Verbal and Written Performance Feedback
• Defines On-going Training Plan for Team Members
• Provides Day-to-Day Management Oversight
• Demonstrates and executes Leadership and Management Skills
• Ensure timely and effective escalations of outstanding issues

  Knowledge/Experience:

• 5-10 years custody processing experience – can demonstrate a comprehensive understanding of Custody
• BS/BA degree or equivalent combination of education/experience
• Knowledge of Citi’s Custody Billing system set a plus
• Global custody processing knowledge (experience a plus)
• Previous project management experience (preferred)

• Fluent English and Spanish

• Skills:

• Independence in thought and motivation
• Excellent oral and written communication skills
• A diplomatic consensus builder
• Ability to facilitate discussions
• Excellent attention to detail and follow-up skills.
• Candidate must be organized
• Excellent Microsoft Excel, Word, PowerPoint and MS Project

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Time Type :Full time

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