Req ID: 93890 
Region: Asia 
Country: China 
State/Province: Jiangsu 
City:  Suzhou 

Summary:

A new generation robotic process automation (RPA) technology now exists that will enable us to explore and drive efficiencies across the enterprise. A RPA COE(Center Of Excellence) team operates within our organization to drive values for the company by this new generation technology while working closely with a variety of stakeholders. This role is a part of the RPA COE team and will be responsible for providing the RPA infrastructure and platform support.

Detailed Description:
Performs tasks such as, but not limited to, the following:

• Promotion of releases, including:

  • Controlled runs

  • Troubleshooting pre-prod bugs with devs

• Set up and manage the maintenance windows

• Managing/optimising Azure infrastructure

• Installation/configuration of new applications, including:

  • Assessing upcoming applications

  • ENHC & Bit9 requests

  • Upgrades (e.g. Connectwise Control, SAP)

• Bi-annual Blue Prism (BP) upgrades

• Getting and maintaining production credentials and access, including:

  • Chasing additional accesses for SAP roles as required

  • Regular, frequent rotation of passwords

• BP roles (access within Blue Prism)

• Improving the developer experience and bot performance across geographies

• Schedule management & changes (including upcoming processes & Google calendar)

• Ad-hoc jobs (including reruns)

• Monitoring (via dashboard or scripts):

  • Queues for backlog

  • Dynamics 365 cases

  • Bot capacity

  • Failed runs

  • Infrequent/unreliable/critical processes

• Troubleshooting failed runs, including:

  • Gathering logs and creating a case for bugs

  • Damage control and clean-up

  • Stepping through processes with devs

• Liaising with BP support

• Triaging RPA network drive issues

• Bot build, including groups

• Bot demise, including reclaiming components and licenses

• Ownership of tools to support RPA itself, including:

  • Processes, e.g. Endpoint Validation

  • Error codes

• Archival mechanisms suitable for audit requirements

• Miscellaneous issues, reported by the business or developers, or found day-to-day

Knowledge/Skills/Competencies:

• Fluent in English (CET 4 above) as the role is working in a global environment 

• The ability to learn in a fast-paced environment is critical, as the role is expected to comprehend and transform existing business processes into automated solutions within short timeframes.

• Passion for process optimization and continuous improvement

• Knowledge of at least one business processes performed by GBS and our clients.

• Ability to facilitate and/or perform documentation of business flows

• Strong client contact, negotiation and problem resolution skills.

• Good presentation, database management and computer skills.

• Ability to manage multiple assigned tasks to a successful end while working under tight time deadlines.

• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal clients.

• Good presentation skills with solid communication capabilities and practices, both oral and written.

• Good working knowledge of the principles and philosophies of total quality management and high performance work systems.

• Knowledgeable in company's strategies and change philosophies.

• Able to combine aggressive initiative with professional discipline and demeanor to accomplish difficult tasks through other people.

•  Demonstrates a keen desire to continually learn and grow. Motivated by successes.

• Has a strong sense of loyalty to the organization and its overall success

• Broad understanding of global business environment

• Working knowledge of e-Business processes, applications and system integration.

• Working knowledge of IT concepts and integrated business applications.

• Ability to support the resolution of very complex process and systems issues across sites and with the client.

Physical Demands:

●    Duties of this position are performed in a normal office environment

●    25% travel requirement

●    Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

●    Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

●    Above demands are carried out within the local existing Health and Safety guidelines

●    Availability to meet with clients who are located around the globe so there will be a need to join or lead web-conference calls during evening hours.

Typical Experience:

●    3 plus years of relevant CLS business/operational experience

●    Experience with RPA software an asset

●    Experience with Visual basic and/or Excel macros is an asset

●    Experience with Visio and/or Bizagi is an asset

●    Experience with SQL is an asset

Typical Education:
●    Bachelor’s degree in Information Technology, or consideration of an equivalent combination of education and experience.

Notes:
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

 

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.