Purpose:

Manage quality-related requests from customers in Sartorius China and expedite sample return process to improve customer satisfaction.

Responsibilities:

1.Follow up quality-related requests from customer in Sartorius China, ie. Customer quality agreements.

• Follow up quality-related request from the reception to its closure.
• Conduct a periodical review of request status with Global contact.

2.Support complaint handling process

• ？ Expedite and monitor complaint sample return process.
• Other support on complaint handling, eg. Logbook maintain.

3.Support quality training to commercial and service teams, including but not limited to complaint handling process and customer quality-related request process.

Qualifications & Requirements:

Education:

• Bachelor degree in Quality, Science, Engineering or Pharmacy or other relevant discipline.

Experiences:

• 2 years progressive Industry experience (desired: pharmaceutical, medical device or biotechnology) in quality assurance, quality control, quality system or regulatory compliance.

Specialized Knowledge & Skills:

• Knowledge to GXP and quality system.
• Ability to construct a strong relationship with all relevant stakeholders (internal and external).
• High personal initiative and strong ability to motivate self and others.
• Ability to work with multi-cultural teams.
• Excellent communication and presentation skills.

• Fluent in English.
• Desired experience with software Quality System management tools (Trackwise, SAP, etc.)

Working Conditions/Environment (ex. Any irregular or unusual work schedules, travel, etc):

• May require travel 10%

上班地址：上海市张江高科技园区金科路4560号1号楼北楼3层