Quality Manager - Call Centre
米高蒲志(Michael Page)ShanghaiUpdate time: August 26,2019
Job Description
Competitive salary package
Great career development
关于我们的客户
- Our client is a well-known online ticketing service company.
职责描述
- Initiate strategic plan for Total Quality Management, establish customer service quality system based on customer needs and business development;
- Responsible for overall customer service quality;
- Take lead to establish customer service indicators, summarize and analyze the results;
- Set Service Quality Assurance standards and calibrate continually to optimize, review service quality of work performed by Customer Service Team;
- Conduct Product Quality Assurance by providing competitive product analysis from different dimensions;
- Provide Quality Assurance expertise and QA support to Customer Service Team by working within a team environment, including ownership, QA review and approval of documents;
- Play a role in supporting/facilitating continuous improvement initiatives intended to increase Quality systems efficiencies within and outside of the QA organization;
- Interact with other functional areas within IBU CSC such as Customer Service Team, Data and Procedure Team, Training Team, Quality Control, Site Quality Assurance, etc.
理想的求职者
- Bachelor's degree or above; High ability of data analysis, analyzing ability with logical thinking analysis and good problem solving ability, science major is a priority;
- Good at presenting findings and suggestions by visualization tool Good spoken and written English;
- Possess experience in project management, quality management More than five years of related work experience in the service industry, experience in OTA industry and outsourcing call center is preferred;
- Be skilled in using Word, Excel, PPT, Visio and Microsoft Office suits;
- Strong sense of team cooperation and be good at communication;
- Ability to multitask and successfully operate in a fast paced, team environment;
- Must adapt well to change and successfully set and adjust priorities as needed;
薪酬待遇
- Highly negotiable salary package.
- New set up business, great career development.
联系:
Cayla Song
职位编号: 4085938
+86 21 6122 2685
职位类别:工程与制造
子类别:品质、技术
行业:休闲/旅游
地区:上海市
职位类型:全职
薪金: RMB25,000 - RMB35,000 per month (RMB300,000 - RMB420,000)
顾问名字:Cayla Song
顾问电话号码:+86 21 6122 2685
职位编号:4085938
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