Basic Accountabilities:

• After receiving feedback, through OTIS internal system, telephone, mail or on-site investigations, collect the problem of information, analysis and confirm the feedback validity;

• Support PIC engineer to pre-analysis of the feedback problem and review with customer care team to make RRCA.

• Conduct regular communication meeting with the responsibility of departments, branches, maintenance department, installation and oversea customers to address the problem-solving;

• Maintain the FTB tracking sheet and output quality report;

• Support the daily work for supervisor
  

Principle Working Relations:

Sourcing CLC PIC, SSI, Manufacturing workshop, IE , Engineering (SIT/CE) , Quality department , and Purchasing department; Installation department, Service department of all the branches; XIZI OTIS, Shanghai OTIS, GOEC and BOEC, WHQ, OEC.

Qualification Requirement:

• Education: Bachelor or above

• Language: Good writing English and fluent spoken English

• Computer Skills: Be good at office software.

• Major is Electrical or mechanical engineering is advanced
  

上班地址：福泉北路518号IBP国际商务花园二期