Quality Assurance & Control(AVP~VP, Technology & Operations)

Job Responsibilities:

To support the Team to build risk control mechanism and cultivate a risk awareness culture by :

• Identify/detect potential or actual business operations errors, (potential) regulatory breaches, non-compliant behavior
• Enhance operational efficiency on operational risk control processes (e.g. operational process, business operations document break monitoring process, etc.)
• Drive improvement opportunities on business operations execution through innovation to strengthen risk awareness, control and assurance
• Root cause analysis and problem-solving skills
• Issues and follow-up actions verification and implementation

• Monitor ad hoc / routine risk identification alerts on operational risks, regulatory breach, non-compliant behavior upon requests raised from regulators / internal quality assurance
• Work with T&O Functional Operations team, other business partners and IT to drive cross-departments operational process health check, and conduct monitoring and management reporting on escalations for subsequent follow up
• Develop management reports on operational risk analysis and improvement advices
• Accomplish operational risk reports individually based on health-check results, self-inspections and audit reports, work closely with functional operations teams to propose and monitor on implemented solutions and actions.
• Optimize and digitalize risk control and quality assurance mechanism for health check and business monitoring, procedure through innovations
• Design and conduct risk awareness training to China T&O team and arrange/run monthly Risk Forum
• Provide guidance to branch Ops/functional team on regulatory requirement and follow up with them on the implementation of regulatory requirement and conduct self-check on quality execution
• Provide periodical risk report to regional and liaison with regional for the rolling out of regional risk policy.

Job Requirements:

• Bachelor and above in a recognized university
• Minimum 10 years of experience in banking operation or operational risk control
• Knowledge in operational risk analysis/identification/prevention/issue resolving will be advantageous
• Solid problem analysis and solving skills
• Strong verbal and written communication skills both in Chinese and English
• Strong stakeholder management skills
• Technical skills in either technology
• Proactive and fast to adapt to changes
• Well-organized, detailed-eyed and can perform under stress

上班地址：陆家嘴环路1318号星展银行大厦