Localization Quality Assurance Analyst

Location: Full Remote

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise, and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

Purpose of Role

Under the direction of a Senior Project Manager, Program Manager or Director, the Quality Assurance Analyst (QA Analyst) is a key member of the project team working directly with Vendor Relations, Technical Services, and Project Managers and Coordinators to ensure the quality of translated and published deliverables.

The QA Analyst provides guidance and support to the QA Assurance Specialist and is the owner of key resource materials (Glossary, Style Guide, Instructions, and automated QA settings) and enabling assets. The position is responsible for ensuring that the appropriate quality approach and resources are applied to projects, identifying potential risks affecting the quality of translated deliverables, and implementing measures to mitigate the risks.

The QA Analyst coordinates internal and external proofreading and performs final format proofing of translated documentation to meet client requirements for accuracy, formatting, and delivery timeline, and analyzes and evaluates various factors in order to ensure adherence to project budgets in the area of Quality Assurance. May provide support to Program Manager or project team including limited direct client contact for issues or response related quality, status or delivery.

Key Responsibilities:

Production Operations

• Analyze, review and approve quotes and project plans (as required by identified process), comparing and evaluating applicable options and providing proactive input regarding the appropriate approach to achieving required quality for the specific client/project.
• Analyze and evaluate various factors in order to ensure ISO requirements are being met.
• Identify, evaluate, assess and communicate risks as appropriate to eliminate potential pitfalls or obstacles.
• Analyze and evaluate various factors in order to ensure strict adherence to deadlines, budgets and the completion of high-quality deliverables for the QA steps in the process.
• Formulate, interpret and implement operating procedures to achieve these objectives.
• Formulate, interpret and implement QA process best practices and advocate for quality in production processes.
• Evaluate project materials and ensures the appropriate level of consistency/accuracy of formatting, stylistic consistency across languages, and adherence to client specifications and style guides.  

Knowledge, Skills and Abilities

• Ability to provide leadership for employees and provide clear direction, goals and objectives in a respectful manner.
• Ability to communicate with, train and lead employees through changes in procedures, clients requirements, and other production processing issues.
• Ability to make decisions and lead employees through problems on job-related issues.
• Strong organizational skills in a fast-paced, deadline-driven environment
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent communication skills of written and verbal English
• Ability to report work orally and in writing as required.
• Ability to understand, apply and use personal computers and software applications (e.g. Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other production software). Familiarity with publishing applications (e.g. Frame Maker, In Design, etc.)
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to establish and maintain cooperative working relationships.
• Ability to maintain confidentiality of company financials as well as other information.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented.
• Ability to determine root cause analysis.
• Ability to exercise discretion and independent judgment in relation to work responsibilities, working with minimal supervision.

Qualification Profile

Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or other related field.
• More than three years of Quality Assurance experience within the localization or translation industry.
• Demonstrated experience with automated QA tools, minimum of three years.
• Demonstrated successful customer service/account management experience, generally a minimum of two years.
• Demonstrated experience with desktop publishing applications, online help systems, translation memory (TM), and localization tools (CAT).
• Demonstrated successful leadership or mentoring experience.
• Verbal and written fluency in at least one foreign language a plus.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer, and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity, and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy, and we will adhere to the highest standard.  

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.