Job Summary

Set up a good relationship between customer and Boyd, Feedback any quality defect information to factory and take containment actions immediately. Lead factory to do corrective actions for customer complaint issues, cost reduction and continuous quality improvements. Work with sales to build solid relationship with customers and work with team to provide good quality and service to exceed customer expectations.

Direct Responsibilities:

1. Defects confirm and analysis after receiving customer complaints or RMA information. Handle 8D and internal quality issue tracking system.

2. Highlight customer complaints to operation team and drive team to work out an action plan to solve problems and monitor the action result.

3. New products evaluation and quality standard defining with related departments and customer.

4. Provide coaching for inspectors.

5. Review and evaluate artwork documents. Make sure the content is suitable for our internal process.

6. Handle raw material quality issues. Work with supplier for continuous improvement.

7. Weekly/Monthly /annually reports prepare and review.

Key Qualifications:

1. Bachelor’s degree in mechanical /or an equivalent combination of training, certification(s) and experience.

2. Minimum 5 years solid experience in handling customer complaints.

3. Demonstrated problem solving and decision-making skills.

4. Familiar with quality control tools.

5. Must be a self-starter, accountable and innovative.

6. Excellent interpersonal and team collaboration skills.

7. Excellent written proficiency in English and Mandarin Chinese.

8. Very strong technical proficiency in die-cutting knowledge.

9. Strong computer skills including MS Outlook, Power Point, Excel, and Access.

10. Good skills on communication.

11. Being patient and can work under pressure.

上班地址：深圳市龙华区大浪街道华宁路116号爱美达高新科技工业园