Responsibilities:
• Developing, coordinating and implementing first-class application processing services
• The achievement of all client led Service Level Agreements
• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
• Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
• Plan, manage and execute tasks related to the establishment of offices in new locations worldwide
• Contribute to the continuous improvement of company policies and processes using industry best practice techniques
• Ensuring the quality of customer service
• Ensuring appropriate communication channels exist between the staff and customers
• Keeping customers information confidential
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

Qualifications:
• University graduate (or equivalent) desirable; master’s degree an advantage

Experience
• Must have minimum of 2 years professional experience, preferably within a large international organization
• Comparable experience of working in a fast-paced environment
• Experience of managing multi-disciplinary projects, including coordinating construction, IT, telecommunications and legal
• Ability to deliver challenging projects to budget and schedule
• Proven capability to manage diverse teams and obtain the best results from available resources
• Comparable experience of working in a fast-paced environment



Skills/Personal Attributes
• Excellent communication and interpersonal skills
• Fluent in English; additional fluency in any other languages an advantage
• Able to establish and maintain effective relationships with team members and customers
• Demonstrable skill in independent problem-solving
• Self-motivated, patient and professional
• Strong sense of responsibility and ability to work well under pressure
• Experience of managing in a collaborative team environment, delegating workloads and authorities
• Knowledge of customer service techniques and principles


If you are thrilled by this challenge and you feel you have what it takes to make it a success, submit your CV including your picture today!

Subject: The channel you receive the job information + Position + Your name

We are looking forward to get to know you!