学习督导

概述：
学习督导负责课程管理流程的执行工作，你需要在老师、家长和学员之间架起沟通的桥梁，并有效推动客户续费以及推荐。

角色：
学习督导在学员，家长以及老师中间是一个核心角色，你既需要充当协调者，又需要做好支持者。小学员们在英孚学习的每一天，你会一直伴随左右，并指引他们不断地成长。

工作职责：

• 管理学员的课程表以及课程进度
• 与老师，家长以及学员保持密切的沟通，追踪教学质量，保障教学结果，与所有的家长保持良好的关系
• 达成续费及推荐，达到客户满意度指标
• 处理来自家长的意见及投诉
• 其他根据公司需要所授予的职责和责任

任职资格:

• 爱孩子，并关注他们的成长
• 本科及以上学历，师范类或英语类专业优先
• 有出色的自我学习能力
• 有开放的心态，具备优秀的沟通能力
• 有团队合作精神
• 关注细节
• 有计划组织及灵活应变的能力
• 有服务意识
• 有良好的情绪管理能力
• 英语听说读写流利
• 熟练使用微软办公软件
• 能够接受周末上班，周中休息的工作（周一到周五中休息两天）

Progress Advisor

Synopsis:
The Progress Advisor is responsible for the implementation of Course Management Procedure, communication among teachers, parents and students, and driving customer retention, referral and recommendation。

The role:
The Progress Advisor is a key role among students, parents, and teachers; you work as a coordinator, a supporter. You always accompany the students, orientate theirs growth step by step.

You will:

• Manage courses' schedule and progress
• Communicate among course teachers, parents and kids to track the teaching quality and study results, keep solid relationship with all customers, achieve renewal target
• Achieve the targets of retention, referral and customer satisfaction
• Handle the complaints and suggestions
• Other duties and responsibilities assigned by company when needed

You have/are:

• Love children and care about their growth
• Bachelor degree or above, Education or English majors are preferred
• Excellent self-learning ability
• Open minded, willing to communicate with people, good communication skill
• Good team player
• Focus on details
• Good planning and organizing ability, work flexible and able to deal with uncertainties
• Good service sense
• Good at emotion management
• Fluent in both oral and written English.
• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Able to work on weekends (the off-days will be between Mon. to Fri.)

上班地址：昆山市区内

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。

About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.