We are looking for an exceptional analyst who is passionate about capacity planning, who thinks and acts globally, and who has the ability to contribute major new innovations to join us as a Workforce Analyst. The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about business initiatives. The Workforce Analyst will experience a wide range of problem-solving situations, long term to real-time, requiring extensive data collection and analysis while partnering closely with Operational leaders.


Key job responsibilities
• To ensure capacity alignment is based on expected volume, identify and take necessary actions for short- and long-term deficits to meet service levels.
• To ensure volume variations are being analyzed and called out, and partner with demand forecasting team to bridge the gaps for future occurrences.
• To provide real-time support and make appropriate decisions to maximize resource efficiency and utilization.
• To analyze global site performances and determine optimal production and off production activities, shrinkage
• To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements.
• To partner closely with leadership to discuss and drive planned strategies for controlled execution.
• To provide program health insights to senior leaderships at weekly and monthly level.
• To engage in projects and initiatives impacting headcount and cost variables.
• To lead by example and provide necessary support to scale up fellow team members across geographies.

The successful candidate will have exceptional communication and organizational skills, superior attention to detail, the ability to prioritize in a fast-paced environment, a desire to innovate and continuously learn, strong analytical and critical thinking skills, and the customer service focus that the world associates with and expects from Amazon.

We are open to hiring candidates to work out of one of the following locations:

Chengdu, 51, CHN | Shanghai, 31, CHN