About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

About The Role:

We are looking for a candidate with strong Localization experience in Project and Program Management.
Management of a team of project managers, for a program of accounts, ensuring they are working effectively and developing their skills/competences. The Program Manager is also the main primary interface with key clients in their team and they carry full responsibility for delivering against client satisfaction and responsiveness, delivery, revenue and profitability targets assigned.

Responsibilities:

• Foster a positive client relationship, based on thought leadership and proactive client management, with a goal of obtaining the highest levels of client satisfaction and responsiveness

• Building, coaching and developing an amazing team. Knowing that your success is your team’s success, you spend time focused on team leadership.

• Close financial monitoring of your portfolio/program including providing customer level financial health assessments and improvement plans if necessary

• Ensuring operational stability within your portfolio/program, meeting core KPI and quality expectations

• Ensure excellent communication flows with the client, team and extended supply chain at all times

• Driving Quarterly Business Reviews and other critical meetings with all key customers

• Data Analytics, reporting and meeting management

• Identification of process advancements and technology opportunities

• Resolution of all client and project issues

• Account strategy and financial planning

• Ensure effective escalation processes are established and used by all team members

Requirements:

• Bachelor’s degree or equivalent work experience. 

• 5 years + experience in hands-on localization project management

• 3 years + experience managing and coaching teams

• Advanced knowledge of all aspects of localization process including software engineering, DTP, graphics, translation, testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process

• Strong client facing skills, including excellent oral and written communication skills

• Must be able to set tone for levels of client satisfaction and responsiveness, and able to foster same culture within those reporting to you

• Ability to bring industry trends, thought leadership, and innovative solutions to solve client asks

• Manage non-project related initiatives from inception to execution, including working with client to assess and articulate needs, liaising with technology and operations resources within RWS to influence, track against milestones, etc.

• Advanced written and verbal communication and presentation skills

• Good mentoring and people management skills

• Analytical and structured problem solving abilities

• Flexibility and the ability to travel

Performance Criteria

• Account growth, maturity and stability

• Profitability of projects as identified by budgets

• Client satisfaction and responsiveness levels assessed by feedback

• On time (and high quality) deliveries – measured via KPIs

• Proactive capacity and pipeline management – measured by minimizing late deliveries, as well as, proactive notification of internal and client teams

• Recruitment, development and retention of team members

• Numbers and levels of quality issues

• Effectiveness in advancing technology solutions

 

Benefits:

• Possibility to do charity work for 5 days paid.

• 4 weeks’ holiday, your birthday OFF and 5 sick days.

• Fun social committee.

• Access to a vast library of eLearning training.

• Great benefits plan (dental, medical, STD/LTD, EAP…)

• Hybrid model, you get to choose when and if you want to come to the office

• Agile work practices

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

 RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.