Role Description:
• On-board new customers to begin their satisfactory experience.
• Responsible for maintaining client relationships post-implementation through ongoing service.
• Provide ongoing product support to our customers, and support their internal compensation projects.
• Develop rapport and credibility with Clients and HR Partners.
• Document client business processes and software system configurations.
• Conduct meetings between company representatives and customer contacts.
• Collaborate with Product Management and Technology to develop solutions for customers.
• Facilitate user acceptance testing.
• Achieve the goals, milestones, and deliverables agreed to with your customers.
• Develop standard processes and procedures to scale recurring initiatives.
• Diagnose and solve technical issues related to the software application.
• Ensure client satisfaction and product/service adoption.

Requirements:
• Bachelor's Degree (Human Resources, Math, Economics focus preferred)
• 2 years in customer-facing consultative role
• Ability to collaborate across multiple functions in serving the needs of customers
• Strong customer service, communication, and writing skills
• Intrinsic self-starter and problem solver
• Understanding of how relational databases function
• Experience as a Compensation Analyst a plus