We put Daimler vehicles on the road - with passion and commitment!
As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 850 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
The focus of Retail Collections Italy department is loss mitigation through the negotiating with customers in the Italian market to reach a payment arrangement. If payment arrangements are not possible, the department is responsible for taking appropriate actions that reduce the potential credit loss for Daimler Mobility.
This role is responsible for the assigned customers. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.
- Your tasks will be:
- Negotiate with retail customers to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
- Use negotiation tools to determine a customers reason for delinquency
- Provide proactive thinking to utilize internal tool kit to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
- Provide restructuring agreements to qualified customers
You can look forward to:
As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training.
In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building, a mobility budget (e.g. for the use of SHARE NOW, FREE NOW, Nextbike or TIER) and a fleet of vehicles for private use.
You will find further information about our house and its benefits on our career page: www.daimler.com/karriere/mbbsc
- Professional Qualifications:
- Bank/Commercial education, additional qualification desirable
- Experience in debt collection and/or customer service
- Experience in conflict resolution and customer retention
- First working experience in a call center environment will be a plus, but not necessary
- Proficiency Italian language skills
- Advanced English skills
- Soft skills:
- Communication skills
- Negotiation skills
- Good self-assertion
- Good teamworker, reliable and self reliant way of working
This is a full-time job, temporary for 12 Month(s)
#MBBSC
It doesnt work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 6 MB).
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement.
If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv-berlin@daimler.com
Contact HR: HR Services, Phone: +49 711/17-99533.
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
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