Great that you're thinking about a career with BSI!

As Product Manager, you will be charged with a revenue line contribution to the Knowledge Solutions business unit. This extends from increasing the profitability of existing products to developing new products for the organisation.

You will build products from existing ideas, and help to develop new ideas based on industry insight and your contact with customers and prospects. You must possess a blend of business and technical savvy. You must enjoy spending time in the market to understand customers and their problems, and find innovative solutions for the broader market.

You must be able to communicate with all areas of the company. During this 12 month FTC, you will work with marketing, sales and pricing colleagues to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.

A product manager's key role is strategic, not tactical. However, you will need to respond to tactical demands as needed.

Key Responsibilities & Accountabilities

• Ownership of product lifecycle, strategy and development roadmaps for a your online products. The PM will develop and gain approval for each strategy/roadmap and project manage cross-functional teams to ensure timely and cost-effective delivery.
• Playing a key role in the initiation, business approval, specification, development and delivery of new products and services. Creation and ownership of business plans, project documentation, customer communications and financial business cases.
• Customer insight and market research activity to underpin all decisions made in the definition and development of product. Activities will include formal customer and market research, competitor analysis, requirements gathering, customer visits and representation at trade shows and exhibitions.
• Close liaison with the technical development team to translate customer requirements into functional specifications and active participation in the development, launch and on-going enhancement of your products.
• Working within cross-functional project teams formed from all streams of the BSI business – Standards Development, IT, Content Solutions, Sales, Marketing and Customer Support – to drive effective delivery of product to meet customer need.
• Providing product positioning and benefit statements for use by sales & marketing. As product champion, the PM will provide training and supporting material to customer facing colleagues (sales, support and training).
• Continuous review of business performance and pricing, ensuring competitiveness, profitability and value for customers.
• Assume shared responsibility for the compliance with and governance of product management processes across the Standards and Publishing business.

Key Performance Indicators

• Commercial performance against agreed measures (e.g. Revenue growth, renewal rates, customer engagement, customer satisfaction) of products in personal portfolio.
• Delivery of products or enhancements against agreed project milestones

Dimensions

• As part of the commercial group, the PM will ensure that both the BSI strategy and the “voice of the customer” are always represented in the cross-functional teams in which they participate.
• The role will, with support from the finance team, manage the financial spend on delivery and track the commercial performance of products
• Accountable for product delivery, the role will project manage internal groups responsible for content initiation, editorial production, technology development, customer support, sales and marketing.
• Where technical delivery is handled by BSI’s Group IT team, the PM will manage the project from a wider business perspective and liaise closely with the technical delivery team to ensure success.
• As the priority of the role is to deliver product that meets the needs of our customers, the role will also involve regular customer-facing activities such as management of customer research, customer visits, presentations at trade shows.
• BSI delivers products to many different groups (eg industry, academia, SMEs, etc) so the role will need to consider both these different groups and BSI’s standing as the National Standards Body in the UK.

Do you believe the world deserves excellence? 

As the leading global business standards company BSI helps 84,000 clients worldwide to improve their businesses. From business continuity to recycling waste, from medical devices to the exploration of space, we help businesses embed the habits of excellence so that they perform better, manage their risks more effectively and achieve sustainable growth and in doing so we touch the lives of many across the globe.

What we offer

We offer a highly competitive starting salary with 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style. Plus, as we’re situated just above Gunnersbury Tube station it makes for a really easy commute, or you can use the free on-site parking if you’d prefer to drive.

Review our full standard benefits HERE

We carefully consider agile ways of working that allow for the best impact for our employees and clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss further.

Knowledge / Skills / Abilities

Must Have:

• Direct product development experience with online information products/services for professional audiences.
• Experience of customer research and gathering and prioritising customer requirements for information products.
• Experience working with technical teams to articulate business requirements and support delivery and testing of digital products.

Nice to Have:

• Experience working in the STM publishing industry
• Knowledge of creating integrated, multi-content products
• Formal training or certification in Product Management
• Working knowledge of software development methodologies (Waterfall, Agile, Scrum)

Personal attributes

Must Have:

• A “can do”, problem-solving approach.
• Excellent communications skills: written, informally and in formal presentations.
• Outstanding leadership, persuasion, influencing and motivational skills.
• You must be determined, self-motivated and able to work well as part of a cross-functional team.
• You must have the vision required to think creatively, coupled with a realistic and pragmatic approach to turning strategy into tangible deliverables.
• The desire and ability to quickly learn about new products and tools
• A genuine interest in digital publishing, data and information services
• The ability and desire to travel to customer and non-customer sites 

Our Excellence Behaviours: Customer Focus, Accountability, Respect, Communication, Achievement & Leading and Managing others